Our scalable, proprietary platform brings together the leading technology to help solve complex conversational problems — from NLP, deep learning and voice synthesis to automatic data categorization, sentiment detection and context awareness.
Handles any data – structured or unstructured – integrating your backend customer systems, live chats, or knowledge database in order to aggregate and provide the best and most timely information to your customers.
Goes beyond the immediate user interaction and gains awareness of user intention, past interactions, and predicted needs.
Whether your user reaches you on the web, in-app, Facebook messenger, or SMS – provide a consistent experience managed with a single engine.
Beyond real-time insights on platform performance, Insync provides interaction insights on your users’ behavior to empower brand, product, operations, and CS teams.
We’ve done all the API integration work across major CXM and engagement systems so you can launch without missing a beat.
Integrated with Salesforce, Zendesk, ServiceNow just to name a few, we can transfer contacts to agents whenever needed to ensure that your customer is supported no matter what.
Whitelist our servers and paste 20 lines of JS where you want chat to live. That’s it.
Insync Resolution Rates improve with every interaction due to our Universal Learning Engine.
Everything we build is custom and based on your users’ intents.