Resolution rate by bot.
Average Bot Session Resolution Time.
2 in 3 Users
Highly Satisfied with the bot.
Director of Support Automation, Check Into Cash
The Shop In Sync chat bot has been tailor made to fit our business needs. Each step along the way of implementation, the team has been attentive to how we talk with our customers and able to translate that into a logical flow. What started out as an interesting project to help self-service some customers, has turned into an opportunity to provide better service to our customers with the use of an easy conversational bot that can supply a ton of information quickly.
Head of Store Front Product, Gwynnie Bee
We were impressed by how quickly we could get up and running on InSync.ai's platform. Aside from a couple of APIs and some changes on our FB page there was not much we had to provide. We loved the speed with which we could iterate and try out different use cases from acquiring new users in the conversational format to experimenting with other innovative features we have in our regular web experiences. The collaborative nature of these iterations was particularly useful as we went about trying to make sense of this evolving conversational format and even resulted in Facebook showcasing our experience from time to time which was a huge win for the team.