Insync – CX automation for your customer journey

Elevate your customer experience

Next-generation enterprise AI platform to elevate your sales and support CX

Conversations to Conversions

Help your customers down the purchase funnel and drive more sales

Provide 247365 premium customer support

Reduce customer wait times & resolve issues for a fraction of the cost

“Insync is tailored to our needs. They deeply care about our customers and getting them to answers faster.

Jonathan Diedrich

Dir. of CS Automation

Check Into Cash

Insync is our strategic AI partner – delivering value for our customers and our business.”

Derek Overbey

VP of Marketing and Tech

Intero – Berkshire Hathaway Affiliate

“Insync allowed us to launch in weeks, not months.”

Vijay Venkat

Head of Product

Gwynnie bee

Trusted by:

The tech, team and speed to let you lead.

Custom conversational AI design and
deployment for complex enterprise apps.

tech

Leading NLP and AI systems

Leverage our proprietary AI stack – all hosted on enterprise grade cloud infrastructure to scale with your needs.

TEAM

Get a team, not just the tech

We take on design, deployment, and optimization and become an extension of your engineering and Ops teams.

speed

Launch an integrated, conversational AI solution in 4 weeks.

We have already done the heavy- lifting integrating our stack with the key enterprise apps. So you can launch in 4 weeks after signing with us.

AI with EQ

Our scalable, proprietary platform brings together the leading technology to help solve complex conversational problems — from NLP, deep learning and voice synthesis to automatic data categorization, sentiment detection and context awareness.

Structured or not,
here AI come

Handles any data – structured or unstructured – integrating your backend customer systems, live chats, or knowledge database in order to aggregate and provide the best and most timely information to your customers.

Take 3 steps. Go live in 4 weeks.

Step 1:

Plan & Design

Enter pilot agreement and InsyncAI team will design a pilot solution taking existing product catalog, customer data, and site content (e.g., FAQs) to design an optimal chatbot solution.

Step 2:

Build & Test

InsyncAI engineering team will build the NLP and ML engine integrated with your primary CRM and support stack. We pressure test and have you ready to ship in 4 weeks.

Step 3:

Launch

We take you live, collect real world user feedback and optimize where needed. We provide you real-time dashboards and advise on points of optimization.

It’s time to view CX as a competitive advantage for your business.

+10M

AI-driven conversations

75%

Insync AI Powered Resolution Rate

+1M

Agent hours saved

+5M

Incremental revenue generated

Client:

ThemeCo (Fortune 100 theme park & entertainment co)

Context:

Client has an online ecommerce platform that complements revenue from theme park and entertainment. Over 1MM monthly unique visitors and over 50K contacts/month requesting support in orders, cancelations, merch inquiries, and more.

Challenges:

Solution:

Conversational AI powered Virtual Assistant with full backend integration with the client’s CXM system was designed and deployed in 4 weeks. After the pilot period client observed the following results:

40%

Resolution rate in
first 8 weeks

20K+

Reduction in call volume in the first month

66%

Reduction in email
volume